How can I access my accounts?
There are a variety of ways to access your funds. Any of our electronic services, including E-Banking, Teller-Phone, or an ATM or Debit card will give you access day or night from virtually anywhere. You can also send us a signed request for many transactions, call our Member Services Dept. during business hours to access your accounts, or visit our offices.
How can I make withdrawals?
You can make withdrawals through our electronic services, like E-Banking, Teller-Phone, or an ATM or Debit card. You can also send us a signed request or withdrawal slip, or visit one of our offices.
How can I make deposits?
You can make deposits through many CO-OP ATMs across the country. Please refer to the "ATM Locations" booklet that came with your card to see which ATMs take deposits. You can also send a signed letter or deposit slip along with a check, or visit one of our offices.
How can I transfer money between my E-Central accounts?
You can make transfers in real-time using our free E-Banking service or by calling Teller-Phone. Transfers can also be made by calling our Member Services Dept. or by sending a signed request to our offices. As always, you can also visit one of our offices during business hours.
How can I transfer money to another institution?
We can set up a wire transfer any time before 1:00 p.m. each day to any institution you choose. You'll need to have signed our Wire Transfer Agreement, which we can either fax or mail to you. Also, we'll need the following information:
- The name and routing number of the receiving institution
- The name, account number and address of the receiving party
How can I transfer money from another institution?
You'll need to set up a wire transfer from the other institution to E-Central with the following information:
E-Central Credit Union
Pasadena, CA 91105
Final Credit to:
Ref: (Member name) and (Account number)
Your E-Central account number goes in the Ref: area. If you have any additional questions, please contact us.
How can I sign up for Payroll Deduction from my paycheck?
Either download and print the form or call our Member Services Dept. and we can fax or mail it to you. Please submit the Authorization section to your employer's Payroll Department and the Distribution section to one of our office locations.
Can I choose how to distribute my Payroll Deduction?
Yes, you can split up your Payroll Deduction between a Membership, Personal, or Holiday Club Savings, Money Market, Checking account, or IRA. Please submit the Authorization section to your employer's Payroll Department and the Distribution section to one of our office locations. If you don't choose to distribute your Payroll Deduction, the full amount will be deposited to your Membership Savings.
How can I add/remove a Joint Owner on my account?
If you are applying for membership, they need to add their information and signature to the back of your application and you're set. If you are already a member, please contact us or fill out our Membership application. There are two ways to remove a joint owner: If possible, they can sign our Waiver of Joint Ownership, after which you can fill out a new Membership Application. If it is not possible to get their signature, we can close the account completely and open a new one in your name. Please call 626.799.6000 for more info.
How can I sign up for other accounts once I am a member?
Visit our Forms & Applications to download the application for any account or service, or call us at 626.799.6000 and we'll mail it to you.
How can I change the phone number/address on my account?
For your security, we request that address or phone number changes be made in writing. Please write us a letter with your account number, name, change of address, and your signature. Also include a copy of your driver's license. You can fax or mail it to one of our office locations.
How can I replace my ATM or Debit Card?
If you need a replacement card, please mail us the defective card along with a signed letter requesting a replacement and we'll order you a new one. If you've had three replacements, there will be a $25 charge for a new card. If your card has been lost, please send a signed letter requesting a new card, or call 626.799.6000 for more info.
How can I get a copy of a deposited/cleared check?
Call our Member Services Dept. and we'll request copies of any checks you need, front and back. We can fax the copies to you but for the highest clarity (instead of faxing a copy) we'll mail them to the address you specify. You get two free check copies per month; please see our Fees for additional copies.
How can I reactivate a dormant account?
Just send a small deposit of $5 or more along with a signed request to reactivate your account to one of our office locations.
How can I close an account?
Send a signed request, either by mail or fax, to our Member Services Dept. Be sure to include your name, account number, request to close a particular account, and your signature. Please include a copy of your driver's license, as well. The remaining balance can be transferred to one of your other E-Central accounts, or mailed as a check to you. Please note this will not end your membership with E-Central; this is only for closing an account other than your Membership Savings.
How can I end my membership with E-Central?
If you wish to cancel your membership, please write us a letter with your account number, name, request to close, and your signature. Please include a copy of your driver's license. You can send it by mail or fax to one of our office locations. Once we receive it, we'll send you the remaining balance in all your accounts in a closing check to your primary address. Please note that if you have any outstanding Visa or Loan balances, your Membership Savings cannot be closed until they are paid off. Only primary owners may close an account entirely.