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Mask/Face Covering Requirements, New Hours, Loan Relief, CARES Act Funds, and More

 

Updated: ​May 1, 2020

The safety of our members, staff, and friends in the community is a top priority for us. We are committed to providing you access to your account and the financial guidance and support you need so you can focus on your well-being and your loved ones.

Accessing Your CARES Act Funds 

At E-Central, if accounts are overdrawn, any deposits are automatically applied to cover negative balances. However, we are committed to ensuring you have full access to your CARES Act stimulus funds. Please contact us at 626.799.6000 if you have questions or need further information on how we can help you.

Mask/Face Covering Required For Branch Access

In our continued effort to keep our Members and Staff safe and to comply with revised “safer at home” order by the Los Angeles Department of Public Health, please be aware that Members will be required to wear a mask/face covering to enter our branch. 

A mask/face covering is something that securely covers both your nose and mouth. A medical grade mask is not required. A homemade cloth mask, bandana, or other similar covering is acceptable.

Updated Credit Union Hours of Operation

Change in Lobby Hours: Due to the "shelter in place" order by Governor Newsom, we will be temporarily modifying our hours of operations at our corporate ​lobby in Pasadena.

Beginning Wednesday, March 25, 2020, the lobby will only be open Monday, Wednesday, and Friday with new hours.Here’s the new schedule:

Monday: 10:00 am to 3:00 pm.

Tuesday: Closed

Wednesday: 10:00 am to 3:00 pm.

Thursday: Closed

Friday: 10:00 am to 3:00 pm.

Saturday & Sunday: Closed 

Loan Department: Our consumer, mortgage and business lending teams are available Monday – Friday 8:30 am to 5:30 pm by phone. If you need to meet with a loan officer, it's best to schedule an appointment. You can also walk-in during our new hours of operation.

New Call Center Hours: Our call center remains open, but with new hours. The call center will be open from 8:00 am to 5:30 pm (Monday – Friday) by calling 626.799.6000.

Your direct deposit and other electronic deposits and transactions will continue to be processed without any interruption. Deposits, that are received in the mail or made through our night drop box, ATM, or Mobile E-Deposit will still be processed the day we receive them, Monday through Friday.

Alternatives to Visiting the Branch

24/7 Shared Branch Call Center Now Available: If you only need to check your balance, transfer funds between your E-Central accounts, make a loan payment, or transfer funds between E-Central and another credit union, you can call 888.837.6500 (24 hours/7 days).

For all other types of transactions, you will need to contact our main call center.

Mobile E-Deposit Limits Increased to $5,000: You can now deposit a check electronically through Mobile Banking up to $5,000 per day. Click here to learn more.

ATM Cash Withdraw Limits: Through a CO-OP ATM, you can withdraw up to $500. If you need to withdraw more than $500, please contact us at 626.799.6000 and we can adjust your daily limits temporarily on an as needed basis.

Remember many of the CO-OP ATMs accept deposits, so that is an option instead of visiting our branch. To find an ATM near you, click here.

Beware of Scams

Unfortunately, during difficult times there are those who look to take advantage of the situation. Be mindful of suspicious email and text messages that may impersonate a financial institution, company, charity, or government agency. Their intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations, or download malware onto your device by opening a malicious attachment or link.

 At E-Central we will never ask you for your personal information or log-in credentials in an email or text message. Also, please note that each email we send you is personalized with your full name at the top of an email.

Assisting You During Tough Times

As we continue to navigate through these unprecedented times, we understand that there may be instances where some Members find themselves facing financial difficulties. We are here to help.If you need assistance, we encourage you to contact us and discuss how we might be able to help you.

Need financial assistance? Submit a request now.

For Mortgages serviced by Midwest Loan Services, please call 800.240.4214 or email lossmit@midwestloanservices.com.

Questions

We will continue to closely monitor this situation and evaluate additional steps we may need to take to further support you and the communities we serve. If you have any questions or need assistance, please contact us at 626.799.6000 or email us at info@ecentralcu.org.

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