Skip to Main Content Skip to Sitemap

Email, phone or in person, we're here for you.

E-Central representatives are available by phone Monday through Friday, 8:00 a.m. to 5:30 p.m.


[email protected]

Note: For documents with sensitive or personal information, please use our Secure File Transfer option. See below.

Member Services





Department Contact Number
Member Services 626.799.6950

Debit Card

Department Contact Number
Card Activation & PIN Select/Reset (24/7)  800.992.3808
Lost/Stolen/Fraud (24/7)  ​833.357.0022
Dispute a Charge  833.357.0022
Other: Travel, PIN Unlock, & All Other (24/7)  ​833.357.0022
Member Service (M-F, 8:00 am to 5:30 pm) ​626.799.6000
​Digital Wallet (i.e. Apply Pay) Registration 844.646.5465

Credit Card

Department Contact Number
Cardholder Services (US Toll Free)            888.999.3352
Dispute a Charge  888.999.3352          
Fraud 888.999.3352
Lost/Stolen 888.999.3352
International Cardholder Services  531.233.6390

Corporate Office

Pasadena Office
990 S. Fair Oaks Ave.
Pasadena, CA 91105

Secure File Transfer


Ways to bank