Central@net Questions
- What is Central@net?
- What do I need to begin using Central@net?
- How much does Central@net cost?
- Do I need to register?
- Do I need any special software?
- How secure is Central@net?
- Which accounts can I access?
- Can joint owners use Central@net?
- Is there a time limit to my connection with Central@net?
- Are there limits on how many times a day I can log in?
- Can I use Central@net from any location?
- If I make a transfer, how soon does it take effect?
- Are there limits on the number of transfers I can make?
- Why can't I log in successfully?
- What do I do if I forget my password?
- What if my account information is incorrect/incomplete on Central@net?
- What are your business hours?
- Can I use Central@net with Quicken or Microsoft Money?
- How can I export my account history to Quicken or Money?
Our Bill Payer Service can be added to your Central@net service for FREE! For more information, check our Bill Payer Guide.
What is Central@net?
Central@net is a convenient and secure way to access your account 24 hours a day, 7 days a week, through the Internet. With Central@net you can:
- View balances for accounts, loans, certificates, and more
- View your account history (up to 1 year)
- Transfer funds between accounts in real-time
- Make loan payments in real-time
- Request withdrawals from Savings, Checking, or a Line of Credit
back to topWhat do I need in order to begin using Central@net?
To access your account through Central@net, you will need the following:
- Any computer with access to the Internet
- An Internet Service Provider
- A Web browser capable of 128-bit encryption (Internet Explorer 4.0 or Netscape Navigator 4.0 or higher is recommended)
- Your Central account number, your PIN, and your Password
How much does Central@net cost?
Central@net is FREE. There is no cost for any of the basic Central@net features. Right now we are offering our new Bill Payments system for free as well.
Do I need to register?
Yes. Either download the application Printable Forms database, or call us at 626.799.6000.
Do I need any special software?
No, just the software that comes with your computer for accessing the Internet, including a Web browser. There are no special Central@net disks or software required.
How secure is Central@net?
Our Central@net Home Banking service is hosted on our private, in-house server. We use Secure Socket Layer (SSL) technology using 128-bit encryption for the highest security possible. For more info, see our Privacy Policy.
Which accounts can I access?
You can access all of your Central accounts, with the exception of Visa accounts and most mortgages. Capability to view these types of accounts will be added in the future.
Can joint owners use Central@net?
Yes, joint owners can access the account in the same way that you do. Please note that there is only one password allowed per Central account, so if you wish your joint accountholders to have Central@net access, you must give them your password.
Is there a time limit to my connection with Central@net?
No, your Central@net session can be as long as you need.
Are there limits on how many times a day I can log in?
There are no limits on how often you can use Central@net.
Can I use Central@net from any location?
Yes, as long as you have access to the World Wide Web, you may use Central@net from any location in the world, 24 hours a day.
Can I pay bills?
Yes. Our new Bill Payer Service is now available for free for all of 2001. For more information, check our Bill Payer Guide.
If I make a transfer, how soon does it take effect?
Central@net operates in real-time, so transactions are reflected on your account immediately.
Are there limits on the number of transfers I can make?
There are no limits on transfers from Credit Union checking accounts or lines of credit. However, federal regulations limit the number of electronic transfers from savings accounts to a maximum of six per month. The maximum of six includes electronic transfers made via other methods, such as Tellerphone.
Why can't I log in successfully?
You may be locked out. As a security feature, if you unsuccessfully attempt to login to Central@net three times, online access will be denied for your account. This is a security measure designed to prevent others from trying to guess your password. If you are having difficulty logging in, please call Member Services during business hours at 626.799.6000.
What do I do if I forget my password?
You will need to call 626.799.6000 during business hours so that we may reset your password.
What if my account information is incorrect/incomplete on Central@net?
Please report the problem by calling 626.799.6000 during business hours.
What are your business hours?
If you need to speak with a Central representative regarding Central@net, someone will be available to help you Monday through Friday, 7 AM to 6 PM. You can e-mail Central@net 24 hours a day.
Can I use Central@net with Quicken or Microsoft Money?
Yes, you can import your account history as a .QIF (Quicken Interchange Format) file, and import that file into Quicken or Money.
How can I export my account history to Quicken or Money?
When you are in the Account History screen, click on the link for Money/Quicken. Choose the range of dates for the transactions you wish to export. Central@net will save the file to your computer in .QIF format. You can then import that file into Central@net.