Service Questions
- How do I sign up for an ATM or Debit Card?
- Are there any regular fees?
- Is there a daily limit for ATM withdrawals?
- What ATMs can I use?
- Can I use my Debit Card at an ATM?
- How do I use my Debit Card as a Visa?
- What is my ATM PIN?
- Can I change my ATM PIN?
- What if I forget my ATM PIN?
- How can I get a replacement ATM or Debit Card?
- What can I access through Teller-Phone?
- What is my Teller-Phone PIN?
- When can I use Teller-Phone?
- If I make a transaction over the weekend, when does it take effect?
- Are there limits on the number of transfers I can make?
How do I sign up for an ATM or Debit Card?
You can download and print the application from our Printable Forms database, or contact us and we will mail or fax you the application.
Are there any regular fees?
No, there are no monthly fees for our ATM or Debit cards. Any one-time charges you may encounter are listed in our Fees & Charges chart.
back to topIs there a daily limit for ATM withdrawals?
There is a daily withdrawal limit of $300.
What ATMs can I use?
You can access ATMs in the CO-OP, Star, Cirrus, Explore, or Maestro networks. If you use an ATM in the CO-OP Network, there are no surcharges.
Can I use my Debit Card at an ATM?
Yes, you can access any ATM exactly the same way that you would use an ATM card, with your PIN.
How do I use my Debit Card as a Visa?
You can use your Debit Card for purchases by pushing "Credit" on a merchant's card machine; your PIN is not required. The amount will be automatically debited from you Checking account. You will have to sign the receipt, as with all credit card purchases.
What is my ATM PIN?
You should receive your ATM PIN within a few days of receiving your ATM card. Employees here at E-Central do not have access to your PIN, but if you have not received it please call our Member Services Dept. and we can request a copy of your PIN to be mailed to your home.
Can I change my ATM PIN?
Unfortunately, because of the volume of members we serve, ATM PINs are selected randomly and cannot be customized.
What if I forget my ATM PIN?
Please call our Member Services Dept. at 626.799.6000, and we will request a copy to be mailed to your home.
How can I get a replacement ATM or Debit Card?
If you need a replacement card, please mail us the defective card along with a signed letter requesting a replacement, and we'll order you a new one. If you've had three replacements, there will be a $25 charge for a new card. If your card has been lost, please send a signed letter requesting a new card, or call 626.799.6000 for more info.
What can I access through Teller-Phone?
Teller-Phone provides access to Membership, Personal, and Holiday Club Savings accounts, Money Market accounts, Classic or Premium checking, and Lines of Credit. You can also get Certificate info, dividends, and more.
What is my Teller-Phone PIN?
Your PIN provides access to Teller-Phone and Home Banking. If you have already signed up for Home Banking, use your PIN to access Teller-Phone. If you haven't received a PIN, please call our Member Services Dept. at 626.799.6000 and we'll mail one to you.
When can I access Teller-Phone?
Teller-Phone is available 24 hours a day, 365 days a year. All transactions are made in real-time, so all transfers and other transactions are immediate.
If I make a transaction over the weekend, when does it take effect?
All transfers and other internal transactions are made in real-time, so they take effect immediately. However, if you make a withdrawal through Teller-Phone, your check will be mailed in the morning of the next business day.
Are there limits on the number of transfers I can make?
There are no limits on transfers from Credit Union checking accounts or lines of credit. However, federal regulations limit the number of electronic transfers from savings accounts to a maximum of six per month. The maximum of six includes electronic transfers made via other methods, such as Central@net.